Health Service Administrator

International Health and Medical Services delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International Health and Medical Services headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. 

Job Description

This position is contingent on contract award. 

International Health and Medical Services is looking for an experienced Health Service Administrator to oversee the delivery of healthcare services, ensuring compliance with regulations, and managing the health needs of patients to promote overall well-being and safety. This role involves coordinating between healthcare staff, patients, and facility management to maintain efficient operations and advocate for appropriate medical care.

Key Responsibilities

• Serves as the Responsible Health Authority (RHA), overseeing the day-to-day operations of the healthcare services mission within the facility.
• Ensure the organization and delivery of health care in the facility maintains compliance with all applicable policies, accreditation standards, laws, and regulations.
• Collaborates with the Clinical Director and Nurse Manager, as a function of the Triad of leadership, to establish necessary processes and procedures ensuring provision of consistent high-quality standards of care are equally accessible by all patients.
• Serves as the final approving authority for the facility schedule to support the mission.
• Maintains a collaborative working relationship with client and outside agencies as applicable. 
• Performs supervisory responsibilities to include, training and mentoring of the Assistant Health Services Administrator (AHSA) and Facility Healthcare Program Manager (FHPM).
• Provides administrative supervision to government employees within their rating chain and manages personnel issues, and potential resolutions when applicable.
• Addresses all other government personal issues through their respective supervisory chain of command. Maintains full responsibility for planning, directing, organizing, coordinating, and controlling overall administrative operations through supporting managers who possess technical expertise in their respective areas.
• Collaborates with the RHSA and Chief of Health Operations regarding complex personnel and operational issues, providing potential resolutions.
• Employs high level judgment, analysis and decision-making skills when delegating tasks and responsibilities to the multidisciplinary workforce.
• Provides program direction to supporting managers in various administrative areas for necessary mission accomplishment and accreditation standards. 
• Serves as Government Technical Monitor for all contracted services at the facility, to include personnel/staffing services, translation services, laboratory services, biological and hazardous waste disposal services, air management services, medical and dental equipment inspection and recalibration services, radiology services.
• Monitors on-site contracts to ensure services rendered are consistent with the contract.
• Reviews all invoices and vouchers for accuracy in a timely manner in accordance with the Prompt Payment Act. Identifies and addresses discrepancies prior to validation.
• Collaborates with the headquarters contracting officer representative (COR) to ensure compliance with Federal Acquisition Regulations (FAR) policy for purchasing and procurement, and appropriate implementations of all contracts. 
• Administer and monitor policies and procedures and identified objectives of all programs established by client to include staffing, training, records management, clinical services, nursing services, mental health services, pharmacy services, dental services, medical records, and administration; quality assurance programs, safety and security standards, public health, environmental control standards.
• Develop and implement policies and procedures at the local level that are coordinated with and supportive of clinical activities.
• Monitor compliance of all required elements within client policies, regulations, and the rules of all associated accrediting bodies by monitoring operations, performing internal assessments, and initiating changes where required.
• Monitors and directs all required programs, documentation, reports, and mission related data in accordance with established timelines, policy, and accreditation standards.
• Monitors incidents, sentinel events and potential litigation situations, providing documentation of corrective actions accordingly, to include developing, evaluating, and adjusting local operating processes and procedures.
• Ensures all required meetings are held and documented in compliance with established policies and accreditation standards. 
• Ensures fiscal responsibility through appropriate management of the clinic budget.
• Ensures government furnished property and supplies which includes medical equipment and administrative supplies are properly accounted for and in good condition sufficient to meet mission requirements.
• Oversees the local government purchase program (P-Card) ensuring the proper level of medical equipment and supplies are available and accessible for full clinic operations.
• Effectively communicates resource and funding needs to the proper agency authorities with all required supporting documentation.
• Travel required up to 25% as directed by the Unit Chief of Health Operations. 

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.

Qualifications

Basic Requirements/Certifications:

• Must have three years leadership experience, two years management of programs and services experience, and two years management of personnel experience as a uniformed service officer. 
• Obtains level II Contracting Officer Representative (COR) Certification within 12 months of hire. 
• Correctional Health experience preferred. 
• Knowledge of issues confronting the health care delivery system, including specific problems and concerns of special population groups. 
• Flexibility and ability to adapt to sudden changes in schedules and work-related requirements. 
• High degree of independence, initiative, and follow-through on a wide range of sensitive, complex, and program issues. 
• Proven ability to respond 24/7 to staff for consultation. 
• Maintains basic readiness status. 
• American Heart Association (AHA) Basic Life Support (BLS). 
• Trained in Basic First Aid. 
• Employees shall have at least one year of general experience that demonstrates the following: 
  • The ability to greet and deal tactfully with the public.
  • Capability of understanding and applying written and verbal orders, rules, and regulations. All personnel shall be literate and be able to interpret printed rules and regulations, detailed written orders, training instructions and materials, and must be able to compose reports.
  • Good judgment, courage, alertness, an even temperament, and render satisfactory performance through knowledge of his/her position responsibilities.
  • Ability to maintain poise and self-control during situations that involve mental stress, such as fires, explosions, civil disturbances, and building evacuations. 

Education Required: 

• Minimum of a bachelor's degree in healthcare administration or related field of study preferred.

Physical Requirements: 

• This position is considered hazardous duty. 
• Required to walk unaided at a normal pace for up to 5 minutes and maintain balance. 
• Required to jog/fast walk up to ¼ mile. 
• Requires physical exertion such as lifting objects greater than 30 pounds. 
• Required to perform CPR/emergency care standing or kneeling. 
• Must have the ability to assist sick, injured, or aging patients or staff exiting the building (may require lifting, dragging, wheeling, or carrying someone who weighs significantly more than self). 
• Must be able to see, hear and smell with aids if necessary. 
• Must be able to lift, push, or carry 30 pounds. 
• Must perform the duties of my job in a stressful and often austere environment without physical limitations. 
• Sitting and/or standing for extended periods of time. 
• Average manual dexterity for computer operation. 
• Phone or computer use for extended periods of time. 

Other Special

Qualifications

• Minimum of 21 years of age. 
• Must maintain current/physical residency in the continental U.S. 
• Pass a medical examination conducted by a licensed physician within 30 days prior to initial assignment. 
• Be a U.S. citizen or a person lawfully admitted into the U.S. for permanent residence. 
• Have resided in the U.S. for the last five years (unless abroad on official U.S. government duty). 
• Successfully engage in and complete a thorough Background Investigation. 
• Poses or have ability to obtain required security clearances. 
• Proficiency in Spanish is preferred. 

Additional Information

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Compensation: Min: $29/hr Max: $32/hr

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International Health and Medical Services complies with all federal, state, and local minimum wage laws

International Health and Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.