Quality Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary

Quality Manager responsible for leading Quality Assurance, Compliance, Vendor Quality Management, and Quality Engineering activities supporting GMP-regulated pharmaceutical manufacturing operations. The role provides strategic and operational quality leadership across JLL-supported operations including facilities management, cleaning, disinfection, sanitization, environmental monitoring, sampling, material handling, and pest control programs.

Key Responsibilities

· Lead and manage the site Quality Management Program supporting GMP-regulated operations.

· Provide independent Quality oversight for JLL operations, subcontractors, and vendor-managed services.

· Manage and oversee minor and major deviations, investigations, root cause analysis, CAPAs, and effectiveness checks.

· Monitor CAPA implementation, closure timeliness, effectiveness, and sustainability.

· Develop, implement, and monitor quality metrics, KPI dashboards, trend analysis, and executive reporting.

· Lead audit readiness initiatives and support internal, client, and regulatory inspections.

· Perform operational walkthroughs, field observations, and quality oversight activities to verify procedural compliance.

· Ensure compliance with SOPs, GDP requirements, ALCOA principles, and FDA cGMP regulations.

· Develop and deploy quality awareness, training, and continuous improvement programs.

· Support and oversee training programs related to quality systems, procedural adherence, documentation practices, and human performance.

· Provide coaching, mentoring, and quality guidance to operations, vendors, and support personnel.

· Oversee vendor governance activities including qualification, onboarding, compliance monitoring, annual reviews, and performance management.

· Review and assess vendor performance trends, deviation patterns, and operational risks.

· Interface directly with Amgen Quality, Operations, Engineering, EHS, and vendor leadership teams.

· Lead quality risk assessments and recommend mitigation plans for operational and compliance risks.

· Drive Quality Culture initiatives focused on Governance & Accountability, Continuous Improvement, Human Performance, and Operational Excellence.

· Support quality-related change controls, procedural updates, and implementation of new operational processes.

· Lead and facilitate quality review meetings, governance forums, and escalation discussions.

· Ensure quality documentation and records are maintained in accordance with procedural and regulatory requirements.

· Support implementation and oversight of quality systems associated with cleaning, sanitization, environmental monitoring, sampling, and pest control programs.

Knowledge, Skills & Abilities

· Strong knowledge of FDA cGMP regulations including 21 CFR 210 and 211.

· Strong understanding of GDP and ALCOA principles.

· Experience with Quality Management Systems (QMS), deviation management, CAPA systems, investigations, and audit readiness.

· Experience developing and monitoring KPI dashboards and quality metrics.

· Knowledge of vendor qualification, vendor governance, and subcontractor compliance management.

· Experience in pharmaceutical manufacturing and GMP-regulated environments.

· Strong analytical, technical writing, and root cause analysis skills.

· Ability to independently assess compliance risks and escalate concerns appropriately.

· Strong communication and leadership skills with ability to interface across all organizational levels.

· Experience with systems such as Veeva, TrackWise, Maximo, Smartsheet, or equivalent quality/compliance platforms.

Education & Experience
Bachelor's degree in Science, Engineering, Quality, or related technical discipline.
5+ years of experience in pharmaceutical Quality Assurance, Compliance, or Quality Systems.
Preferred: 7+ years of experience in GMP-regulated pharmaceutical manufacturing operations.

Expanded Scope

· Cleaning, Disinfection, and Sanitization Oversight

· Environmental Monitoring and Sampling Oversight

· Pest Control Program Oversight

· Vendor Governance and Qualification

· Deviation Management and CAPA Oversight

· Training Program Oversight and Quality Awareness Initiatives

· Audit Readiness and Inspection Support

· Executive Quality Reporting and KPI Monitoring

· Quality Risk Assessments and Operational Readiness

· Cross-functional Governance and Compliance Oversight

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Juncos, PR

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at ******. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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