Remote Bilingual Healthcare Customer Service Representative

Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Bilingual Healthcare Call Center Associate - Work from Home

Must be Fluent in English & Spanish & Reside in Puerto Rico.

Do you love helping people solve complex problems and deliver solutions? Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. If you love making a difference in people’s lives, this role is for you. Your punctuality and dependability are key to our clients’ success.

• Pay Rate: $13.47/hour
• Training duration: 3 Weeks in a classroom and 2 weeks Nesting
• Hours of Operation: 8:00AM – 11:00PM M-F, 8:00AM – 6:30PM Saturday
• Production Schedule: Production schedule is assigned during training and will fall between the hours of operation. Must be flexible to work during hours of operation.
• Paid time off is accrued after 180 days (about 6 months) of employment.
• The training days and hours and initial shift days and hours will be provided in the interview.
• Training duration: 3 Weeks in a classroom and 2 weeks Nesting
• Full Benefits: Comprehensive benefit options and a great work environment that values your success.

About the Bilingual Healthcare Call Center Associate role

As a member of the Customer Experience team, you assist customers with questions, inquiries, and issues related to their prescription coverage. You manage a steady volume of incoming calls from customers while navigating multiple systems.

Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success.

A few of the questions you may receive as a healthcare call center associate are the following:

• “Can you assist me in what the status of my current refill is?"
• “Did my prescription run out?"

Requirements of the Bilingual Healthcare Call Center Associate role

• Ability to successfully complete a 3 week virtual training class & 2 weeks of nesting. You cannot miss a day of training.
• Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices).
• Great problem-solving skills
• Ability to effectively multi-task
• High school diploma, GED, or college degree
• Must have 6 months of customer service experience.
• Excellent communication skills
• Ability to work weekends (if needed based on call volumes).

Equipment and workspace requirements

• We provide all equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)
• You must have a home internet connection with 25 Download and 10 Upload Speed (you may do a quick check through
• Must be able to hardwire your work computer directly to your home modem via ethernet. (Ensure the available connection meets the minimum bandwidth requirements to perform your job function. Satellite internet and wireless internet are not acceptable.
• Must have a quiet, distraction free workspace. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area.
• Manage a steady volume of incoming customer calls while navigating multiple systems.

The application process will take less than 20 minutes and includes everything required to be considered.

• Apply to the role and provide your basic profile information (2 minutes)
• It is important that you complete the application in a timely manner to be considered for the role.
• Your local library, shipping store or search, ‘public computers near me’ if you do not have a computer.

Be part of the future:

If you are seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need