Rooms Operations Manager- San Juan, Puerto Rico

*About Us:*

Tryst Hospitality, founded by Tristan Schukraft, is redefining LGBTQ+ travel and nightlife. Tryst Hotels is the first luxury gay hotel brand, with properties in premier destinations including Fire Island, Rio de Janeiro, Puerto Vallarta, Provincetown, Wilton Manors, Chicago and San Juan. The company also operates iconic venues such as The Abbey in West Hollywood, The Crown & Anchor in Provincetown, Circo Nightclub in San Juan, and The Blue Whale and Pavilion in Fire Island Pines. Beyond hospitality, Schukraft founded MISTR, a leading telehealth platform providing free online access to PrEP and long-term HIV care. Learn more at trysthospitality.com.

Located on the iconic Condado Beach, Tryst San Juan brings our signature blend of style, celebration, and unforgettable hospitality to one of Puerto Rico's most vibrant destinations. Here, the energy of San Juan meets the spirit of Tryst, creating an experience that is as welcoming and dynamic as the city itself. From beachfront days and lively nights to exceptional food, cocktails, and entertainment, our team is at the center of it all.

Working at Tryst San Juan means being part of a destination that celebrates individuality, community, and the art of hospitality. If you're ready to work hard, bring the energy, and help create unforgettable experiences in one of the Caribbean's most exciting destination, welcome to Tryst San Juan.

*About the Role*

*KEY RESPONSIBILITIES:*

The Room Operations Manager is a key leadership position responsible for overseeing the daily operations of all guest room-related departments at The Tryst, including Front Desk operations, Housekeeping coordination, room readiness, guest services, and Maintenance follow-up. This role ensures that guest rooms and all operational areas consistently meet the hotel's standards for cleanliness, functionality, presentation, and guest satisfaction.

As a salaried exempt manager, this role carries full accountability for departmental performance, team development, and operational outcomes — with authority to make independent decisions that directly impact the guest experience and overall hotel operations.

_The ideal candidate is a confident, hands-on hospitality leader with strong operational awareness, a genuine passion for service excellence, and the ability to lead a high-performing team in a fast-paced boutique hotel environment._

*RESPONSIBILITIES*

*Operations Management*

* Manage daily room operations, including Front Desk, Housekeeping coordination, room inspections, in-room amenities, and overall guest room readiness across all shifts.
* Monitor occupancy levels, room inventory, arrivals, departures, VIP guests, and special requests to ensure full operational preparedness at all times.
* Coordinate with Engineering and Maintenance to promptly address room deficiencies, maintenance requests, and operational issues with minimal guest impact.
* Ensure all guest rooms are inspected, properly maintained, and prepared in accordance with hotel and brand standards.
* Develop, implement, and enforce hotel Standard Operating Procedures (SOPs), operational policies, and service standards across the Rooms Division.
* Oversee cash drawer balancing, shift reporting, night audit preparation, and operational reporting.
* Maintain thorough knowledge of room types, rates, promotions, packages, and hotel amenities.
* Manage scheduling, labor coordination, and operational coverage across all room operations shifts.

*Staff Leadership & Development*

* Lead, mentor, and develop Front Desk Agents, Housekeeping staff, and room operations team members.
* Own the full employee lifecycle within the Rooms Division: recruiting, onboarding, training, performance management, coaching, and corrective action.
* Foster a positive, professional, and team-oriented work culture that reflects The Tryst's values.
* Ensure team compliance with hotel procedures, grooming standards, attendance policies, and service expectations.
* Lead ongoing training initiatives, including OPERA PMS / MEWS procedures, guest service standards, and operational best practices.

*Guest Experience*

* Ensure all guests receive professional, warm, and efficient service from arrival through departure.
* Oversee and assist with guest check-ins, check-outs, reservations, room assignments, billing inquiries, and payment processing.
* Resolve guest concerns, complaints, and service recovery situations with authority, professionalism, and genuine care.
* Coordinate with Housekeeping, Engineering, Security, F&B, and other departments to anticipate and fulfill guest needs proactively.
* Ensure guest rooms consistently meet or exceed expectations for cleanliness, comfort, functionality, and presentation.

*Quality Control & Reporting*

* Conduct regular inspections of guest rooms, corridors, storage areas, and public spaces to ensure cleanliness, safety, and operational excellence.
* Monitor and maintain inventory levels of linens, guest supplies, room amenities, and operational materials; manage reordering as needed.
* Prepare and maintain operational reports related to occupancy, room status, maintenance follow-up, guest satisfaction, and team performance.
* Identify operational improvement opportunities and implement corrective actions to drive continuous improvement.

*Safety & Compliance*

* Ensure full compliance with hotel policies, health and safety regulations, and local operational requirements.
* Train and reinforce emergency response procedures, including fire safety, evacuation protocols, and incident reporting.
* Ensure proper handling, storage, and usage of cleaning chemicals and operational equipment.
* Maintain a safe, secure, and compliant environment for guests and team members at all times.

*QUALIFICATIONS & REQUIREMENTS*

* Bachelor's degree in Hospitality Management, Hotel Administration, or a related field preferred.
* Minimum 3–5 years of hotel operations experience, with at least 2 years in a management or supervisory capacity.
* Prior Front Desk and/or Housekeeping management experience required.
* CLOUDBeds PMS or MEWS experience strongly preferred.
* Strong leadership, organizational, communication, and problem-solving skills.
* Demonstrated ability to manage, motivate, and hold a team accountable in a fast-paced environment.
* Strong attention to detail and unwavering commitment to service excellence.
* Flexible availability including evenings, nights, weekends, and holidays.
* Professional appearance and demeanor at all times.
* Ability to stand and walk for extended periods; ability to lift up to 25 lbs.
* Must be legally authorized to work in Puerto Rico.

*Preferred:*

* Prior management experience in a boutique or lifestyle hotel environment.
* Multilingual abilities; bilingual (English/Spanish) strongly preferred.
* Certification or training in hospitality operations, safety, or leadership (e.g., AHLEI, OSHA, CPR).

_This job description is intended to convey information essential to understanding the scope of the position. It is not intended to be an exhaustive list of skills, efforts, duties, or responsibilities. The Tryst reserves the right to modify this description at any time._

*PHYSICAL REQUIREMENTS:*

* Ability to stand and walk for extended periods while overseeing daily hotel operations.
* Ability to conduct room inspections and monitor housekeeping standards.
* Ability to bend, stoop, kneel, reach, and move throughout guest rooms and hotel facilities.
* Ability to occasionally lift and carry supplies or equipment weighing up to 25 pounds.
* Ability to operate a computer, mobile device, and other office equipment.
* Ability to visually inspect rooms for cleanliness, maintenance, and quality standards.
* Ability to move throughout guest floors, hallways, stairways, and back-of-house areas.
* Flexibility to work varying shifts, including weekends and holidays, as required.

Tryst Hospitality is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability

*TO APPLY SEND YOUR RESUME TO ****** WITH "ROOMS OPERATIONS MANAGER" IN THE SUBJECT LINE*

Pay: $55,****** - $70,****** per year

Application Question(s):
* Are you willing to complete an English proficiency assessment if required as part of the hiring process?

Experience:
* Hospitality management: 3 years (Preferred)

Language:
* Spanish and English (Preferred)

Work Location: In person