Customer Service

NYSERDA
We are hiring an entry position for customer service with our BRINK centralized HRV/ERV (heat/energy recovery ventilation) product range. Successful candidates should be motivated, ambitious, and confident about the opportunity to grow the use of high-performance building practices in their region, while enthusiastic about helping 475 grow our company, brand, and influence.
Responsibilities Answering client inquiries via email, phone, and live chat. Promote the companys products/services addressing or predicting clients objectives. Handling administrative duties for the company and its executives and management teams. Offering technical product specifications and basic technical support to clients. Listening to customers needs and advising them on the best products to buy. Collaborating with the sales, technical, or operations departments of the company to deliver materials and service to our clients. Installation, maintenance, and troubleshooting support which may involve getting hands on. Create quotations and estimates, and process orders. Prepare and ship mailings with samples, catalogs, data sheets and related information. Aid with miscellaneous administrative tasks. Desired Qualities A degree in one of the following disciplines: architecture, construction, engineering, business development, sales or logistics. Strong interest in sustainable construction and high-performance, low-energy building practices, especially Passive House design and construction. Experience with Microsoft Office, Gmail, Dropbox, and Salesforce preferred. Proactive with a strong work ethic. Interest in learning about mechanical systems and working with tools. Ability to work well both independently and as a member of a team. Additional Skills Mechanical ventilation experience. Manual J,D,S calculations or HVAC hands on work. Other beneficial programs include AutoCad, Revit, WUFI, PHPP, Flixo, Adobe Suite. Passive House certification (Designer, Consultant, Tradesperson or Builder) a plus. Proficiency in German, Spanish or French.
Abundant career growth opportunities. Transportation, training, 401k and health insurance benefits offered. Annual compensation $50,000-$80,000 dependent on experience. This position is based at our headquarters in Brooklyn, NY. Send rsum and cover letter to ******; subject: BRINK Customer Service Positio