Operation Lead

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function:

Supply Chain Deliver

Job Sub Function:

Warehouse & Distribution

Job Category:

Professional

All Job Posting Locations:

Guaynabo, Puerto Rico, United States of America

Job Description:

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at

Direct, coordinate, develop, and manage the storage and distribution process for medical devices in Puerto Rico, pursuing a business integration process that creates a sustainable competitive advantage in the market, ensuring compliance with service agreements with the 3PL, in coordination with Deliver's regional strategy.

Responsibilities:

• Oversees the 3PL's daily activities with an emphasis on inventory management, receiving, warehousing, and distribution.
• Ensures compliance with standards and GMPs aligned with regulatory agency requirements.
• Ensures warehouse facilities are maintained in accordance with our standards.
• Responsible for overseeing the 3PL's logistics to customers, ensuring transparent order delivery execution in accordance with our customers' expectations and business objectives.
• Responsible for the relentless execution of customer service with internal and external customers.
• Manages customer and 3PL expectations and ensures that appropriate change processes are followed in the event of new requirements, in accordance with our policies.
• Proactively identifies opportunities for improvement and evaluates their implementation within the business's strategic objectives.
• Supports budget and capital processes and execution within the scope of their role.
• Ensures quality standards and policies are followed within the team and with third parties related to the operation. including legal and regulatory requirements
• Responsible for investigating, documenting, and developing preventive and corrective actions for all non-conformance events, recording them in our Quality system
• Responsible for internal, external, regulatory, and financial audits
• Develops and recommends changes to operational processes, equipment, or facilities for improved material management
• Supports the realistic development and achievement of KPIs through ongoing monitoring and communication
• Interacts effectively with Sales, Planning, Finance, Regulatory Affairs, Quality, and Operations departments to manage cross-functional processes and resolve deviations impacting the area under their responsibility.
• Responsible for inventory management, accuracy, compliance, and warehouse processes at the 3PL, as well as handling expired products, quarantine, and recalls.
• Establishes appropriate budgets and operates within the established spending framework
• Responsible for new implementations or changes to go-to-market strategies at the 3PL, which may include the development of new consignments or implementations related to logistics processes.
• Follows and ensures that leadership competencies and imperatives are met within their role
• Actively participates in the planning and execution of strategies aimed at achieving business goals and objectives
• Responsible for the administration and execution of business policies and recommends changes to add or delete tasks as needed
• Observes and complies with all procedures, programs, systems, rules, and regulations at all times, including, but not limited to, Safety, Environmental, Quality, Data Management, Human Resources, and Security, among others.

Qualifications:

A Bachelors Degree is required. Bachelors degree in engineering, business administration or related field is preferred.
A minimum of 2 years of realted work experience is required.
Previous experience in warehouse supervision and management is preferred.
Impeccable inventory management, quality controls, and compliance with local and federal regulations.
Leadership skills to lead teams and motivate employees to set and meet daily goals.
Excellent written and oral communication skills.
Ability to solve problems and make decisions under pressure.
Attention to detail to ensure quality and accuracy in all customer deliveries.
Proficiency in Microsoft Office (Word, Excel) and the SAP operating system is required.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (******) or contact AskGS to be directed to your accommodation resource.