QA Complaints Analyst

We are seeking a QA Complaints Analyst to establish and maintain quality assurance programs, procedures, and controls while ensuring that product performance and quality system elements are continuously measured to support improvement initiatives.

Duties & Responsibilities:

• Monitors and tracks all sources of quality detractors utilizing the service database and complaint database.
  
• Ensures compliance with company policies, procedures, and quality standards; as well as safety and environmental regulations.
  
• Develops solutions to database problems of moderate scope and complexity.
  
• Writes and assists others in writing standard operating procedures.
  
• Generates and identifies significant trends.
  
• Regularly reports them to management and appropriate cross functional teams.
  
• Provides advanced technical assistance in the use of information mapping technology.
  
• Provides support to product review and release functions.
  
• Generates moderately complex statistical summaries.
  
• Provides support to good manufacturing practice auditing.
  

Requirements

• Bachelor’s degree or equivalent (related field).
  
• 2–4 years of related professional experience.
  
• Experience with quality investigations and complaint handling is highly preferred.
  
• Bilingual proficiency in English and Spanish.
  
• Must be available to work all shifts.