Professional Services Manager

Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact Dedrone, by Axon is the world's most trusted smart airspace security company. Hundreds of commercial, government and military customers around the world rely on Dedrone's comprehensive, command and control (C2) solution to protect against the persistent and escalating threat from drones while enabling "good" drones to fly. By leveraging AI/ML, Dedrone is the only solution that provides continuous, autonomous interrogation and verification of drones that enables both multi-sensor and multi-mitigation options onto a single fused "pane-of-glass". Whether on-premise / air-gapped or in the cloud, Dedrone customers can easily detect, track, identify, analyze, and mitigate drone threats. What You'll Do Location: Puerto Rico (remote) Travel: 50% travel across LATAM, Central/South America, Caribbean Reports to: Service Delivery Manager, Latin America Lead end-to-end deployments, acting as primary point of contact post-sale. This includes pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go-live enablement. Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams. Tailor delivery to non-technical and highly technical audiences. Guide customers in creating operational policies and workflows that integrate Dedrone systems with broader agency technology stacks, including Axon Evidence, body-worn cameras, and in-car video systems. Coordinate and manage third-party training and integration vendors, ensuring accountability and delivery quality. Conduct site assessments to inform hardware placement and operational design. Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal handoffs. Provide post-deployment monitoring and escalation, ensuring all stakeholders are aligned on success metrics, issues, and resolutions. Capture and relay customer feature requests, bug reports, or process gaps to Product and Engineering teams. Attend strategic customer meetings with Sales to provide technical validation and deployment context. Lead or assist in POCs, including setup, training, validation of success criteria, and customer debriefs. Support RFP/RFI responses with technical and services detail. Draft or validate Statements of Work (SOW) based on scoped deployment complexity and customer readiness. What You Bring 3–5 years of experience in customer-facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment) Direct experience deploying hardware/software solutions in complex operational environments Understanding of drone systems, airspace management, RF sensing, or UAS programs (FAA Part 107 certification preferred or obtained within 3 months) Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration Confident training presence; able to present technical workflows clearly to executives, end users, and technical teams alike Experience working with public safety agencies, particularly law enforcement or security operations Project and stakeholder management skills; ability to own a deployment from kickoff to success A passion for emerging technology, safety, and customer success Willingness to travel heavily and adapt to dynamic customer needs in the field Must be able to lift at least 50 pounds and must be physically capable of climbing ladders, stairs, and working in an elevated environment Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. 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