Customer Service Representative

Customer Service Representative Welcome to Ardent Mills, a company dedicated to helping our customers innovate and grow, with the industry's broadest range of traditional and organic flours, whole grains, customized blends and specialty products. Our ingredients are backed by unrivaled technical support, food safety solutions and the supply assurance of a coast-to-coast network of more than 40 community mills and blending facilities, an artisan commercial bakery and a Mobile Innovation Center. We are Ardent Mills, working with you for the good of grain. And we're looking for dynamic people to join our team. Your role: As the Customer Service Representative (CSR) you will be the key liaison between Molinos de PR / Ardent Mills' external customers and internal stakeholders, building trust and serving those both inside and outside of the organization. The CSR is responsible for managing and maintaining strong customer relationships as the primary point of contact for an assigned customer base and acting as the voice of the customer back to the business. A successful candidate will have the following attributes: The ability to deliver results in first-time situations by inspiring others and working to earn trust every day. The willingness to serve others with understanding, respect, and care. The ability to operate with simplicity, clarity, and transparency. A desire to strive for excellence and a passion to serve. The willingness to effectively deal with and drive changes. The ability to organize, prioritize, and own multiple tasks while meeting and/or exceeding deadlines. The ability to learn and apply new technology, with the willingness to share knowledge with others. Above all you will be expected to carry out all your activities with reliability, integrity, compliance and in a safe, environmentally responsible, and efficient manner. Your responsibilities: Order Management/ Fulfillment: The CSR is responsible for accurate order entry, contract application, and price confirmation management. The CSR will solicit customer orders based on customer trends and/or customer inventory. This person will also work cross-functionally with mill schedulers, transportation, credit, sales and supply chain to ensure Ardent Mills meets our customers' expectations. Customer Relationship Management: The CSR will act as a liaison between the customer, and all internal Ardent Mills functions. The CSR will create and foster positive customer relationships through daily/weekly interaction and timely and professional service. In addition, this person will acquire/maintain customer insight/information and provide it to the business. Incident Management: The CSR will work to resolve customer incidents, collaborating with all parties to make decisions that are best for all involved. The CSR will also track customer relationships using the Incident Management Process and communicate relevant information throughout the organization. Demand Management: The CSR is accountable to track and communicate changes in short-term customer demand and escalate as appropriate to the business to ensure we are proactively able to meet our customers' needs. Other tasks as assigned by your manager. Essential skills and experience: Bachelor's Degree or 3+ years customer service experience Preferred: Customer service experience including order entry and customer relationship management Preferred: D365 or other ERP software working knowledge Preferred: Logistics and/or Transportation experience The ability to delve into details and problem solve The ability to balance competing priorities with the skills to successfully multi-task in fast paced environment The ability to deliver accurate results in an efficient manner Willingness to lead by example, help drive team engagement and influence others positively Proficient in Microsoft Office skills to include; Outlook, Excel, & Word Excellent verbal and written communication skills Bilingual; Ardent Mills is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The preceding position description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this position. Description, duties, functions, and responsibilities are subject to change at the discretion of Ardent Mills. Location: Guaynabo PR Address: Carr. 165 Buchanan a Catano, Guaynabo PR, ***** Additional Locations (if applicable): Employment Type: Full time Additional Information: Competitive Compensation: We provide market-driven base pay, based on skills, abilities, and level of experiences. Our salary ranges are broad, and individual salary will be market competitive based on a candidate's unique set of skills and level of experience. The starting range for this position is $***** - $*****, with additional earning potential possible commensurate with experience. Additionally, we believe that our team members are the reason for our success and all team members are incentive eligible with a target based on contribution, company performance, and individual results achieved. While the specific bonus plan and target amount will be determined based on the role and breadth of contributions, the targeted bonus plan and targeted percentage amount for this role is Bonus - OIP, 5% Annual. Benefits: At Ardent Mills we offer a wide range of benefits to our team members and their eligible family members. Some of our great benefit programs you may be eligible for include: • Medical, Dental and Vision Coverage• Health and Dependent Savings Accounts • Life and Disability Programs • Voluntary Benefit Programs • Company Sponsored Wellness Programs • Retirement Savings with Company Match • Team Member and Family Assistance Program (EAP) • Paid Time Off and Paid Holidays • Employee Recognition Program with Rewards (RAVE). Application Deadline: EEO Commitment: At Ardent Mills, everyone matters and everyone has a voice. We are committed to providing an environment of mutual respect where equal opportunities are available to all applicants and team members and the decisions will be based on merit, competence, performance, and business needs. We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, genetic information, veteran status, age, political affiliation, or any other non-merit characteristic protected by law or not. Together, celebrating our differences, we make Ardent Mills. The preceding position description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this position. The description, duties, functions, and responsibilities are subject to change at the discretion of Ardent Mills. En Ardent Mills, todos importan y todos tienen voz. Estamos comprometidos a brindar un ambiente de respeto mutuo donde haya igualdad de oportunidades disponibles para todos los solicitantes y miembros del equipo y las decisiones se basarán en el mérito, la competencia, el desempeño y las necesidades comerciales. Estamos orgullosos de ser un empleador que ofrece igualdad de oportunidades. No discriminamos por motivos de raza, color, religión, credo, origen nacional, ascendencia, estado civil, sexo, orientación sexual, identidad o expresión de género, discapacidad física o mental, embarazo, información genética, condición de veterano, edad, política. afiliación, o cualquier otra característica no meritoria protegida por ley o no. Juntos, celebrando nuestras diferencias, formamos Ardent Mills. La descripción del puesto anterior ha sido diseñada para indicar la naturaleza general y los deberes y responsabilidades esenciales del trabajo realizado por los empleados dentro de este puesto. Es posible que no contenga un inventario completo de todos los deberes, responsabilidades y calificaciones requeridas de los empleados en este puesto. La descripción, los deberes, las funciones y las responsabilidades están sujetos a cambios a discreción de Ardent Mills. Shift Differential:The Company provides a shift differential to eligible employees who are assigned to and work shifts outside of standard business hours. Shift differential is paid in addition to the employee's regular base hourly rate and is included in the calculation of the regular rate for overtime purposes.La Compañía proporciona un diferencial de turno a los empleados elegibles que están asignados a turnos de trabajo y fuera del horario comercial estándar. El diferencial de turnos se paga además de la tarifa horaria básica regular del empleado y se incluye en el cálculo de la tarifa regular para fines de horas extras. Role Designation Ardent Mills tiene su sede en Denver, Colorado. Este puesto sigue un esquema de trabajo híbrido y estará basado en la ubicación de trabajo asignada. La persona seleccionada deberá trabajar en persona desde su oficina asignada dos días por semana (martes y miércoles), excepto cuando viaje por motivos de trabajo. Recruitment Fraud Disclaimer : At Ardent Mills, the security of our employees and candidates is a priority. We will never request sensitive information such as your bank account information, social security number, or other non-publicly available information during the application and interview process. If someone asks you for sensitive information, we strongly advise that you assume that individual is not affiliated with Ardent Mills. Some things to watch out for: Slightly altered or unprofessional email addresses. Ardent Mills' Recruitment team only corresponds from email addresses with the domain ****** or ******. Vague job requirements or job descriptions. Our open job opportunities and descriptions can be found at ardentmillscareers.com