Operations Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to finding a place where they belong. Whether you have deep experience in commercial real estate, skilled trades or technology, or you are looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Operations Manager

What this job involves:
We are seeking a skilled Operations Manager to lead integrated facilities management operations for life sciences clients. This role combines strategic oversight with hands-on operational leadership, ensuring comprehensive facility services meet the strict requirements of pharmaceutical, biotechnology manufacturing environments while maintaining compliance with FDA regulations and cGMP standards.

What your day-to-day will look like:

Develop and execute comprehensive facilities management strategies that support life sciences manufacturing operations and regulatory compliance requirements.
Lead cross-functional teams across multiple service lines including facilities maintenance, support to utilities, planning and vendor management.
Serve as primary operational interface with life sciences clients, ensuring service delivery consistently meets or exceeds expectations.
Build strong partnerships with client facilities, operations, quality, and regulatory teams to understand evolving needs and requirements.
Ensure all facilities operations maintain strict compliance with FDA, cGMP, and other life sciences regulatory requirements.
Coordinate with client quality teams to ensure facilities and activities support product quality and regulatory readiness.
Lead diverse teams of facilities professionals including maintenance technicians, planning, and external service coordinators.
Establish clear performance metrics, conduct regular performance reviews, and provide coaching for professional development.
Foster a culture of safety, quality, and continuous improvement across all operational teams
Manage relationships with specialized vendors serving facilities, including equipment suppliers, technical specialists, and construction.
Ensure vendor activities align with cGMP requirements and client quality standards
Manage budget, forecasting, and cost controls while monitoring financial performance against budget targets.
Implement cost optimization initiatives to align with business operational objectives
Prepare financial reports and business case analyses for operational investments and improvements.
Coordinate with client teams during facility emergencies, utility outages, or equipment failures
Ensure business continuity plans address critical facilities systems and regulatory requirements
Drive innovation initiatives that improve operational efficiency while maintaining regulatory compliance.
Maintain compliance in safety, support business metrics and lead incident investigation and prevention initiatives.

Required Qualifications:

Bachelor's degree in Engineering, Facilities Management, Business Administration, or related field.
Minimum 7-10 years of facilities management experience with at least 5 years in life sciences or pharmaceutical environments.
Proven track record managing medium to large-scale integrated facilities operations
Strong understanding of FDA regulations, cGMP requirements, and pharmaceutical manufacturing processes.
Experience with life sciences facility systems including manufacturing, warehouses, HVAC, utilities, and special process equipment.
Demonstrated experience leading teams of 15+ professionals across multiple disciplines
Proven ability to manage complex vendor relationships and service contracts
Proficiency in financial accountability for medium to large operation
Deep understanding of life sciences manufacturing requirements and regulatory environment
Experience supporting FDA inspections, client audits, and regulatory compliance activities
Knowledge of industry best practices for facilities management in regulated environments

Preferred Qualifications:

Excellent communication, presentation, client service, and follow up skills
Proven ability to work without direct day-to-day supervision
Superior customer service, team player who builds and maintains relationships
Demonstrated leadership abilities and organizational skills
Strong communication and interpersonal skills
Effective use of technology and tools such as SharePoint and Microsoft Office Suite, including proficiency in Excel and PowerPoint.
Master's degree or Professional facilities management certifications (CFM, FMP, IFMA credentials)
Project management certification (PMP) or Six Sigma certification
Knowledge of lean manufacturing principles and continuous improvement methodologies

Location:

Onsite – Juncos, Puerto Rico

Work Shift:

Monday to Friday 8:00am to 5:00pm + Overtime based on business needs.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Juncos, PR

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at ******. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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