Trust Operations Specialist

Date: May 20, ****
Location: San Juan, PR
Company: Popular
Workplace Type: Hybrid

Trust Operations Specialist

Job Type
Full Time - Non Exempt
General Description
Ensures the integrity of Fiduciary Services accounting information by recording, verifying, and analyzing distribution transactions.
Essential Duties and Responsibilities
* Receive, verify, and process participant's requests from Recordkeepers for Retirement Plan distributions. Comply with IRS and Hacienda regulations.
* Prepare journal entries to maintain trust account balance and reconciliations.
* Respond client calls and service requests, including claims, direct deposit rejections and check cancellations. Process accounting entries generated by these transactions.
* Analyze periodic monthly payments to fulfill client's needs in a timely manner.
* Prepares journal entries and tax payments withholdings related to retirement plans distributions via the IRS and PR Treasury Department platforms.
* Support Trust Account Officers in carrying out the responsibilities of properly generating Trust Account Statements.
* Assists with special projects as requested to enhance or develop unit processes

Education
Bachelor's degree or equivalent combination of education and related experience. Preferable concentration in Accounting or Finance.
Note: Related experience refers to the professional background related to the responsibilities and skills required for the position.completed from and accredited university or college.
Experience
At least one (1) year of experience in accounting related tasks and client service.
Additional Requirements
* High level of organization, able to establish priorities, work with multiple tasks simultaneously and meet deadlines.
* Knowledge in federal and state laws that govern the Fiduciary Services industry and/or related activities.
* Excellent interpersonal, customer and teamwork skills.
* Ability to work under pressure with minimum supervision.
* Excellent oral and written communication in English (intermediate level) and Spanish (advanced level).
* Knowledge in MS Office programs ( Excel, Word, Power Point and Outlook).

Region Locations
Popular Center North Building
San Juan, PR
Work Schedule
Hybrid work schedule
Monday to Friday- 8:30 am to 5:30 pm
Flexibility to work non-business hours, holidays, and weekend when needed.
Values
1. Passion for People
3. Succeed Together
2. Own Every Moment
4. Build the Future
Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.
Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.
Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.
ABOUT US
Popular is Puerto Rico's leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.
As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.
We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
If you have a disability or need more information about requesting an accommodation, please contact us at ******. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?