Business Analyst

Popular is committed to developing and providing growth opportunities for our employees. To foster our commitment, we continually strive to expand our internal mobility options. We invite you to take look at the following opportunity:

Business Analyst
Ind. Contributor,05
Applying for a position within the same job level as your current role may also represent a growth and development opportunity. Carefully review the tasks and responsibilities stated in the job description prior to applying.
Full Time Job Opportunity

Location

Hybrid / Cupey Center / Puerto Rico
General Description

The Business Analyst is responsible for analyzing, designing, and documenting collections processes while identifying opportunities to improve efficiency, reduce risk, and enhance data-driven decision-making. The role includes collaborating on the development of analytical and statistical models to predict customer behavior, optimize collection strategies, and strengthen risk management. This position requires strong problem-solving skills and the ability to transform complex data into clear, actionable insights.
Essential Duties and Responsibilities

Process Analysis & Improvement
Identify business requirements and support functional and process design, including scenario testing and workflow mapping.
Evaluate collections workflows, identify automation opportunities, and recommend strategic improvements.
Maintain up?to?date documentation of processes, operational strategies, and related controls.
Establish effective communication channels with operational units to understand needs and support daily operations.

Risk & Statistical Modeling
Support the development, enhancement, and maintenance of predictive risk models used to estimate delinquency probability, roll?rate movements, and recovery likelihood across customer segments.
Support monitoring model performance, conducting back?testing, and recalibrating as needed.
Analyze historical performance trends to design risk?based treatment strategies, including contact prioritization, channel optimization, and tailored treatment paths.

Data Analytics & Reporting
Develop complex queries using SQL, Power Query, Power Pivot, SAS, Cognos, Python, or other internal tools to integrate and analyze data from multiple systems.
Create tools that facilitate operational performance monitoring, support data?driven decisions, and enable continuous improvement efforts.
Prepare and present analytical findings, trend insights, and performance results to executives and cross?functional stakeholders.

Supervisory Responsibilities:
This Job has no supervisory responsibilities but in special circumstances may lead the work of others.
Education

Bachelor's degree in Industrial Engineering, Computer Science, Information Systems or Statistics.
Experience

Two (2) years of experience in process improvement, data analysis, automation, statistical modeling, or related work within the service or financial industry.
Other Qualifications

Strong attention to detail, organization, and critical-thinking skills.
Strong understanding of statistical concepts including probability modeling, regression, forecasting, and segmentation.
Knowledge of financial and risk management concepts.
Ability to manage multiple priorities and work independently in a fast-paced, evolving environment.
Ability to present and interact with all levels of management including executives' leadership.
Ability and capacity to present findings in a clear and concise manner.
Experience with Microsoft Office 365 Tools, such as Microsoft Excel.
Experience with Power Platform, JIRA, RPA tools is preferred.
Experience with SQL, SAS, Cognos, Python, Power BI and others is preferred.
Excellent oral and written communication skills, both in English and Spanish.

Values

1. Passion for People
3. Succeed Together
2. Own Every Moment
4. Build the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee's performance evaluation.
Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.
Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.
Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.
ABOUT US
Popular is Puerto Rico's leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.
As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.
We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
If you have a disability or need more information about requesting an accommodation, please contact us at ****** .This email inbox is monitored for such types of requestsonly. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets
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