Title: Engineering Manager

Location: Remote

At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industrys most flexible automation platform for customer communication (email, mobile push, SMS, etc). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touchpoints.

Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!

As an Engineering Manager atCustomer.io, you will…

Lead effective squad rituals, and guarantee production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
Ensure your squads solutions are scalable, architecturally sound, flexible, and secure
Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
Understand Customer.ios vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
Build and maintain a partnership with your Product Management and Design peers

We’re looking for someone who

works in North/South American time zones
has experience as an Engineering Manager working on a SaaS product (B2B or B2C) at a SaaS company (ideally early-to-mid-stage)
understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squads technical choices across the company
makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
is fueled to reach higher when our customers are having a bad day
communicates concisely, accurately, and directly, both verbally and in writing

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or dont do when logged in to a web or mobile app.

We are offering a starting salary of $175,000-$190,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Benefits at Customer.io include:

Unlimited PTO – we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
16 weeks paid parental leave (including adoption and foster care)
100% paid insurance premiums for you and your dependents
401k retirement matching – up to 5% dollar-for-dollar match to retirement contributions
$1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
$250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
$300/month co-working space rental reimbursement
$2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
$1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
One month sabbatical after five years atCustomer.io
We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.iorecognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out ourcareers pagefor more information about why you shouldcome work with us!We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you’re interested in the position! We plan to respond to all applicants with a status update about your application.

Here’s what you can expect from our hiring process (order is subject to change):

30 minute video call with Recruiter
60 minute Technical Interview
60 minute Leadership Interview
Homework assignment + 60 minute Review call
60 minute Management Interview with the Hiring Manager