Commercial Soft Services Manager

About the Role:
As a CBRE Cleaning Manager, you will be responsible for theimplementation of the strategic direction for onsite cleaning operations. Thisjob is part of the Cleaning Services function. They are responsible forensuring the cleanliness of client and company buildings.

What You'll Do:
Provide formal supervision to employees. Monitorthe training and development of staff. Conduct performance
evaluations and coaching. Oversee the recruitingand hiring of new employees.
Coordinate and manage the team's dailyactivities. Establish work schedules, assign tasks, and cross-train staff.
Set and track staff and department deadlines.Mentor and coach as needed.
Focus on strategic planning and implementationof best practice initiatives and innovation ensuring the
location.
remains at the forefront of cleaning andoperational practices.
Ensure advanced planning of all cleaningoperations including periodic tasks with clear schedules and sign off
on all duties and tasks complete.
Focus on training and development of the team toestablish good working practices!
Provide professional support to the business inservice-related matters and to clients in all contractual matters!
Take full ownership and management to theconclusion of all cleaning feedback or complaints.
Approve payroll and maintain labor levels toprovide cost savings to the department.
Carry out daily site audits to ensure highstandards of cleanliness and a safe environment are met.
Confirm quality performance measures (KPIs/SLAs)are adhered to and any non-compliance is resolved in a
professional manner with clear plans and nextsteps visible to all.
Lead by example and model behaviors that areconsistent with CBRE RISE values. Influence parties of shared
interests to reach an agreement.
Apply knowledge of own discipline and how owndiscipline integrates with others to achieve team and
departmental objectives.
Identify, troubleshoot, and resolve day-to-dayand moderately complex issues which may or may not be evident
in existing systems and processes.

What You'll Do:
Provide formal supervision to employees. Monitorthe training and development of staff. Conduct performance
evaluations and coaching. Oversee the recruitingand hiring of new employees.
Coordinate and manage the team's dailyactivities. Establish work schedules, assign tasks, and cross-train staff.
Set and track staff and department deadlines.Mentor and coach as needed.
Focus on strategic planning and implementationof best practice initiatives and innovation ensuring the
location.
remains at the forefront of cleaning andoperational practices.
Ensure advanced planning of all cleaningoperations including periodic tasks with clear schedules and sign off
on all duties and tasks complete.
Focus on training and development of the team toestablish good working practices!
Provide professional support to the business inservice-related matters and to clients in all contractual matters!
Take full ownership and management to theconclusion of all cleaning feedback or complaints.
Approve payroll and maintain labor levels toprovide cost savings to the department.
Carry out daily site audits to ensure highstandards of cleanliness and a safe environment are met.
Confirm quality performance measures (KPIs/SLAs)are adhered to and any non-compliance is resolved in a
professional manner with clear plans and nextsteps visible to all.
Lead by example and model behaviors that areconsistent with CBRE RISE values. Influence parties of shared
interests to reach an agreement.
Apply knowledge of own discipline and how owndiscipline integrates with others to achieve team and
departmental objectives.
Identify, troubleshoot, and resolve day-to-dayand moderately complex issues which may or may not be evident
in existing systems and processes.

Why CBRE?
When you joinCBRE, you become part of the global leader in commercial real estate servicesand investment that helps businesses and people thrive. We are dynamic problemsolvers and forward-thinking professionals who create significant impact. Ourcollaborative culture is built on our shared values — respect, integrity,service and excellence — and we value the diverse perspectives, backgrounds andskillsets of our people. At CBRE, you have the opportunity to chart your owncourse and realize your potential. We welcome all applicants.

Applicant AIUse Disclosure
We value humaninteraction to understand each candidate's unique experience, skills, andaspirations. We do not use artificial intelligence (AI) tools to make hiringdecisions, and we ask that candidates disclose any use of AI in the applicationand interview process.
Disclaimers: Applicants must be currently authorized to work in the United States withoutthe need for visa sponsorship now or in the future.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at ****** or via telephone at *************** (U.S.) and *************** (Canada).